We guarantee the best rate on our website. If you find a better rate, contact our reservation center at  57 (601) 587 95 70 and we'll match the price!

Frequent questions

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  • What time is Check-In and Check-Out at the hotel?​

    Check in: 15:00

  • What is the hotel policy regarding early arrivals and late departures?​

    Late check out based on availability. 20,000 COP departure until 3 PM 50,000 COP departure until 6 PM 100% of the rate after 6 PM.

  • What is the minimum age to check in at the hotel?​

    18 years.

  • Do you have Room Service?

    Available from 6:30 AM to 10 PM. It has a cost of $2,000 COP.

  • What are the hours of the common areas (restaurants, pools, spa)?

    CALLE DE GUADALUPE Restaurant: 6:30 AM to 10 PM - MONDAY TO FRIDAY 7 AM TO 9 PM - SATURDAYS, SUNDAYS AND HOLIDAYS.

  • Where can I see the restaurant menu?

    On our website in the restaurants section in the center of Bogotá.

  • Can I bring food and drinks into the hotel and into the room?

    Yeah.

  • Is any vaccination required to enter the hotel?

    No.

  • Tours and additional services?

    Yes. Ask at reception for more details and costs, they have direct contact with our partner in tours.

  • Where is the Hotel located?

    18th STREET #5-56, Bogota. We are 30 minutes by car from El Dorado International Airport, likewise the Salitre Transport Terminal is 27 minutes by car.

  • Do you offer free parking?​

    No. We offer our guests based on availability. Covered parking with a cost of $12,000 COP/day per vehicle.

  • What is the nearest airport?​

    El Dorado International Airport.

  • Do you offer private transportation service?​

    Yes, with additional charge.

  • How can I book my birthday at the hotel or other types of events at the restaurant?​

    Any special requirement contact whatsapp 57 323 2182415

  • What are the hotel plans?​

    Romantic birthday plan. Special decoration in the room with full dinner in our restaurant and half a bottle of wine.

  • What payment methods are offered on the website and at the hotel?​

    All credit cards, debit cards, cash, PSE, Daviplata, Nequi and Paypal. Bank transfer to Davivienda.

  • What is the hotel cancellation policy?​

    For Flexible reservations, any cancellation must be requested in writing and at least 24 hours before the arrival of the guest, otherwise the value of the first night of accommodation will be charged, in case of Non-Refundable reservations we inform you that these cannot be canceled in any moment. All early departure must be informed at the reception desk at least 24 hours before, otherwise the value of the night's accommodation will be charged (early departure not applicable for reservations with non-refundable rates).

  • What is the smoking policy at the hotel?​

    Please NO SMOKING in the hotel facilities. Failure to comply with this rule entails a cleaning charge of COP $ 200,000. We are a 100% smoke-free space and its derivatives. (Article 19 of Law 1335 of 2009). There is a space for smokers on the hotel terrace.

  • Is the hotel pet friendly?​

    No.

  • What kind of currency is accepted at the hotel?​

    Colombian Peso (COP$)

  • What is the weather like at the destination?​

    During the day the average maximum temperature ranges between 16 and 18 ºC while at dawn the minimum temperature is between 8 and 10 ºC.

  • Should I bring an electrical adapter?​

    In Colombia, the plugs and outlets are type A and B. The standard voltage in the outlets is 110 V and the frequency is 60 Hz. We have some current converters available at the reception, depending on request and availability.

  • How does public transport work?​

    The Transmilenio is the means of transportation used the most by Bogotanos. SITP: Integrated Public Transport System integrates bus service provider companies. Payment is made using a rechargeable card.

  • Is the city water drinkable?​

    Bogotá is one of the cities that has a drinking water treatment system with the highest quality standards; This allows millions of citizens to consume it with complete confidence. Similarly, we have water filters on each floor and bottled mineral water at reception.

  • Is Bogotá unsafe?

    We are located in the center of the city and as a cosmopolitan city there are factors to take into account when you move around the center: do not carry valuables in sight, take care of the use of cell phones on public roads, do not go out late at night the night and always ask for transport by phone or at reception.

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